RETURNS & EXCHANGES

  • CAN I GET A REFUND ON FINAL SALE OR CLEARANCE ITEMS?

    Items marked as “Final Sale” or “Clearance” at the time of purchase cannot be returned for a refund. Please note: Orders sold at a discount of 50% or more are a “Final Sale”. No returns can be accepted after the delivery of such discounted orders.

  • CAN I RETURN IBKÜL ITEMS PURCHASED FROM AMAZON.COM OR OTHER RETAILERS?

    We can only accept returns on full price or sale items purchased directly on IBKÜL.com. IBKÜL items purchased from outside retailers are subject to the return and exchange policies of the third-party seller.

  • DOES IBKÜL PROVIDE A RETURN LABEL FOR RETURNS?

    When you process your return through our Return Portal page, you are able to purchase IBKÜL’s prepaid UPS label for $5.99 that is deducted from your original total refund or you can choose a courier of your choice (in which you will need to purchase the return label yourself) to return your items...

  • HOW DO I RETURN AN ITEM?

    1. Visit https://returns.ibkul.com/ to initiate your return request and follow the steps below. 2. Provide your order number (ex. IBKUL-5555 or 5555) and the email address you used to place your order. 3. Click on the items you wanted to return (you can select more than 1 item) 4. Select the r...

  • HOW LONG DOES IT TAKE FOR MY RETURN OR REFUND TO BE PROCESSED?

    Once your online return request is submitted, please allow 1 business day for it to be approved. Returns are processed within 2-3 business days after your items are received. Refunds take 3-5 days to appear on your original payment method.

  • I PURCHASED IBKÜL GARMENT FROM A BRICK AND MORTAR STORE (ANY PLACE OTHER THAN IBKÜL.COM), CAN I RETURN THE PRODUCTS VIA THE WEBSITE?

    We at IBKÜL stand behind our product. We do, however, have a protocol regarding returns. We have no record of transactions made outside IBKÜL.com, therefore, for all purchases made outside of IBKÜL.com you will need to return / exchange them to the location where they were purchased. Please conta...

  • RECEIVED A DAMAGED / SNAGGED ITEM?

    In order to approve the return request and to provide you with a label to ship the item back to us,  please email clear images of the item and defective area to goibkul@ibkul.com

  • WHAT IS YOUR EXCHANGE POLICY?

    If you are looking to exchange, please order ahead as we can’t guarantee availability. We recommend you place a new order on IBKÜL.com. Your return will be refunded within 2-3 business days after your items are received.

  • WHAT IS YOUR RETURN POLICY?

    We will gladly accept all returns for items that are tagged, unworn, unwashed, and unaltered within 40 days of your initial purchase. Only full price or sale items are eligible for a return. FINAL SALE items, items discounted at 50% off or more, and International orders are not eligible for a ret...

  • WHERE SHOULD I RETURN THE ITEMS TO?

    Please return your items to the following address: IBKÜL.com Returns 12608 NW 115 Ave Medley, Florida 33178

  • WHY CAN'T I RETURN MY ORDER USING YOUR RETURN FORMS ONLINE?

    Only purchases made in the last 40 days within IBKÜL.COM can be returned through IBKÜL.COM. All purchases that are considered “Final Sale” cannot be returned. Our return center system processes all orders purchased directly from our online store and must enter the Order Number correctly. On th...