1. Visit https://returns.ibkul.com/ to initiate your return request and follow the steps below.
2. Provide your order number (ex. IBKUL-5555 or 5555) and the email address you used to place your order.
3. Click on the items you wanted to return (you can select more than 1 item)
4. Select the return reason from the list, and then click on the Next button
5. Select your refund method
6. Select your shipping method
You can get your package to us using IBKÜL’s prepaid UPS label for $5.99 that is deducted from your original total refund or you can choose a courier of your choice to return your items. If you decide to mail your return with the carrier of your choice, we are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Please note: Your return item(s) should reach our Return Center within 30 days of approving your return request
If you decide to mail your return with a courier of your choice, please issue your return label to our Returns Department at the address stated below:
IBKÜL Returns
12608 NW 115th Avenue
Medley, FL 33178
7. Returns are processed within 2-3 business days after your item(s) are delivered to our Return Center.