ORDERS
-
For your convenience, you can shop at our website, IBKÜL.com, from anywhere in the world. IBKÜL.com carries our latest products and provides international shipping.
-
HOW CAN I CANCEL OR MAKE CHANGES TO MY ORDER AFTER PLACING IT?
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive an email confirmation that contains your tracking information and after that the return and exchange policy will apply. -
HOW CAN I CHECK MY ORDER STATUS?
We’re happy to update you on the status of your order! If a valid email address is provided at the time you place your order, you will receive an email confirmation followed by a shipping notification that includes tracking information for your package. To check the status of your order at any t... -
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
We begin to process orders immediately upon receipt. Orders are processed Monday–Friday and ship out within 1–2 business days. Orders placed Monday–Friday before 2 PM EST typically go out the same day. -
Our customer service will be able to help you with questions regarding your purchases. Please email us at goibkul@ibkul.com
-
WHICH PRODUCTS ARE ON FINAL SALE? WHICH PRODUCTS ARE ON SALE? WHAT ARE THE DIFFERENCE?
Final sales items are nonreturnable and you can identify them by the little box on the top left as you can see in the picture below. Aside from the tag above, all International orders and orders with custom embroidery are also considered Final Sale. Returnable sales items only say "Sale" on t... -
WHO IS THE SALES REPRESENTATIVE IN MY AREA?
Please send an email to customerservice@ibkul.com to find out your closest sales representative. -
WHY DIDN'T I RECEIVE MY ORDER CONFIRMATION OF SHIPPING CONFIRMATION EMAIL?
If a valid email address is entered at checkout, you will receive an email notification when your order has been submitted, followed by shipping and tracking information once the order has shipped. If you do not receive these emails, please check your spam/junk folder. These emails can be manuall... -
WILL I BE CHARGED FOR THE PORTION OF THE ORDER THAT DID NOT SHIP?
IBKÜL will authorize your card for the full amount of your order at checkout. However, if we are unable to fulfill any portion of your order, we will notify you by email or phone and based on your decision, we will credit you any items we were unable to ship.